Portal Helpdesk

Welcome to the Indigenous Institutes Application Portal Helpdesk. 

This page will provide answers to some Frequently Asked Questions. We have also provided some troubleshooting support.

For additional information, the Organization Review Handbook and Submission Guidelines are provided.

For assistance, please call our toll free number: 1-833-976-7825.

This number is monitored from 8:30am - 4:30 pm EST, Monday to Friday.

Frequently Asked Questions:

Q: Does this system support Indigenous language content?

A: This portal is currently only available in English. 

Q: How do I complete an application?

A: For a complete list of application assistance, please see the Completing an Application Frequently Asked Questions Page.

Q: How do I register on behalf of an Organization?

A: A registration link will be  e-mailed to you. If you have not received this please e-mail qa@iaesc.ca. 

For a complete list of organization assistance, please see the Frequently Asked Questions for Managing your Organization

Frequently Asked Questions for Accounts:

How do I Register as an Applicant

How do I reset my Password

How do I change my Current Password

How do I change my Name or Email Address

How do I change the Timezone on my Account

How do I change the Preferred Language on my Account

Questions about Email:

How do I Change the Notifications Preferences

Why am I not receiving any emails from the site


Troubleshooting: 

Having trouble logging in? Contact SM Support or call our toll free number: 1-833-976-7825.

For more information on navigating this portal and for other troubleshooting questions, see the provider's main Help Centre.

For more on security and data information, please see the platform's Data and Privacy Frequently Asked Questions.

Not receiving emails from the site? Please see How to Ensure Emails Are Received from SM Apply